Flexxible DEX & Autonomous Service Desk

FlexxiblePlatinum Plus Partner
FlexxiblePreferred Valued Distributor
FlexxiblePreferred Services Delivery Partner

XenTegra Canada is a Flexxible Platinum Plus Partner, and Flexxible's Preferred Valued Distributor and Preferred Services Delivery Partner in Canada.

Technology Platform

Two products. Use one, or run them together.

Flexxible is recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools. Both products share one control layer, so what DEX detects, the service desk can act on.

Digital Employee Experience

FlexxClient DEX

A SaaS platform that brings device, application, session and employee sentiment data into one operating view, then lets IT diagnose, support and automate from the same console.

Experience scoring based on performance and adverse events
Real-time and historical diagnostics for devices, apps and sessions
Self-healing flows and one-click microservices for repeat fixes
Secure remote assistance, attended and unattended
Software inventory, usage and licence reclamation insight
Patch, antivirus, EDR and BitLocker compliance reporting

Autonomous Service Desk

FlexxSolve

An AI service desk that works tickets around the clock. It reads each case from your ITSM, diagnoses it, applies a fix from a pre-approved catalogue, checks that the fix worked and documents everything on the ticket.

Autonomous resolution inside categories you activate
Approval steps for actions that carry risk
Budget limits per ticket and per month, with a pause control
Full audit trail of actions, evidence and results
Works with the service management platform you already use
Outcome-based billing

How FlexxSolve Works

From ticket to verified fix, without waiting in a queue.

Take a common case: “I can't connect to the VPN.” Work has stopped for that employee. FlexxSolve starts the moment the ticket arrives.

Ticket arrives

The case comes in from your ITSM, chatbot or a remote assistance session.

Categorize

FlexxSolve works out what the issue is and which category it belongs to.

Check permission

It confirms the category is active and whether the action needs a person to approve it.

Diagnose

It gathers context from the device and session to find the cause.

Remediate

It applies a fix from the pre-approved, Flexxible-certified catalogue.

Verify

It checks that the fix resolved the issue. Success is never assumed.

Document

Actions and evidence are written to the ticket, and the ticket is closed.

Close or hand over

Resolved on its own, sent for approval, finished with a technician, or escalated with the diagnosis attached.

Benefits of FlexxSolve

More capacity for the service desk. Control stays with you.

78%Less time resolving incidents
65%Faster diagnosis
19%Incidents resolved automatically
<15 minAverage resolution, eligible tickets

Figures published by Flexxible from its own customer data. See the notes at the foot of this page.

Employees get back to work sooner

Support starts immediately, day or night. Less waiting, and no repeating the problem to three different people.

Technicians handle work that needs judgment

Repetitive tickets are resolved or prepared in advance, so skilled staff spend their time on the cases that need them.

Capacity grows without matching headcount

Ticket volume can rise without adding analysts at the same rate. Coverage is continuous inside the categories you activate.

You decide where it acts

Start with a few categories and expand only when the results justify it. Pause it at any time.

Spend is capped

Set limits per ticket and per month. Billing follows outcomes, so cost tracks the value delivered.

Every action is auditable

Actions, approvals, evidence and results stay on the ticket, a record that supports internal audit and compliance reviews.

Read-Only Evaluation

Try it on your own tickets first.

Flexxible offers a read-only evaluation on your real ticket history. We run it with you and report where automation pays off before anything is switched on.

Free ticket categorization

Flexxible sorts your existing tickets by type.

Up to 10 recommended categories

Where automation is most likely to pay off.

100 interventions

Real fixes on real tickets, inside the evaluation.

Read-only until you say so

Nothing in your environment changes until you activate a category.

EUC Integration

One experience view across Parallels, endpoints and the rest of your estate.

FlexxAgent is a lightweight agent that installs where work happens: inside session hosts and virtual desktops as well as on the device in the employee's hands, so you see both ends of every connection.

Already have experience monitoring from your platform vendor?

For a single-platform estate, built-in analytics may be all you need. Flexxible is broker-independent: it fits when you run more than one platform, when physical endpoints matter as much as sessions, or when you want remediation and service desk automation on top of visibility. We are vendor-agnostic and will tell you which option fits.

Parallels RAS

Install the agent on RDSH session hosts and VDI guests published through Parallels RAS for session-level visibility into logon duration, application performance and resource contention, plus the actions to fix them.

Per-user session performance and experience scores
FSLogix profile reset, backup and optimization
Maintenance mode, power and bulk actions across hosts
Self-healing flows for known session host issues
On-premises, hybrid and cloud RAS deployments

Endpoint devices

The same agent runs on Windows, macOS, Linux, ChromeOS and Android. Windows gets the full feature set; other platforms report health, network and inventory data at a level that varies by operating system.

Device health, storage, network and Wi-Fi diagnostics
Peripheral and Plug and Play error tracking
Wake on LAN and Intel vPro® out-of-band management
OS and third-party patch reporting and enforcement
Integrations with Microsoft Intune, Entra ID, CrowdStrike and ITSM

Microsoft Cloud Desktops

What Flexxible adds to AVD, Windows 365 and Nerdio.

Microsoft delivers the desktop and Nerdio automates the infrastructure. Flexxible covers the part employees feel: how the session performs and how fast a problem gets fixed.

Platform	What it already does well	What Flexxible adds
Azure Virtual Desktop	Pooled and personal desktops and RemoteApp at Azure scale.	Per-user experience scores on multi-session hosts, root cause for slow logons and noisy neighbours, FSLogix profile actions, self-healing on session hosts, and usage data to right-size host pools.
Windows 365	Fixed-price Cloud PCs managed through Intune.	Experience data for each Cloud PC and the device used to reach it, evidence for choosing the right Cloud PC size, software usage for licence reclamation, and remote assistance from the same console.
Nerdio	Provisioning, image management, auto-scaling and Azure cost optimization.	The experience layer Nerdio does not cover: whether scaling decisions hurt users, remediation inside the session, and service desk automation. Include the agent in Nerdio images for coverage from first boot.
Hybrid estates	A different console for each platform.	One view and one automation library across AVD, Windows 365, Parallels RAS, other brokers and physical devices.

Why XenTegra Canada

DEX deployed by the people who run your platforms.

We design and operate Parallels RAS, Citrix, Omnissa, AVD and Windows 365 environments every day. Our Flexxible deployments arrive with the dashboards, alerts and automations that matter on each one.

Assessment: baseline experience scores across a slice of your estate
Design: architecture, data residency and privacy review for Canadian requirements
Deployment: agent rollout across virtual and physical fleets
Automation enablement: flows, microservices and self-healing actions
FlexxSolve onboarding: ticket categorization, categories, approval rules and budgets
ITSM integration: connect to the service management platform you use today
Managed Services: proactive DEX operations from our 24/7/365 Global NOC

EUC Platform Depth

20+ years in end-user computing. We know which metrics predict trouble on each platform, and which automations fix it safely.

Vendor-Agnostic Advisory

We weigh Flexxible against other DEX tools and native platform analytics based on your estate, and tell you which option fits.

Automation with Guardrails

We build the remediation library and approval rules with your team, so autonomy expands at the pace you choose.

Canadian Privacy Review

Every design includes a data residency and privacy review against Canadian requirements before agents roll out.

Get Started

See what your employees are experiencing.

Start with a Flexxible-powered assessment: experience scores for a defined user group, the top friction points, and the ticket categories FlexxSolve could take off your service desk.

Request a DEX Assessment View All Solutions

Performance figures are published by Flexxible and based on its own customer data. FlexxSolve figures exclude cases requiring human approval or intervention. Results vary by category and environment.

Gartner® and Magic Quadrant™ are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any vendor, product or service depicted in its research publications.

See every workspace. Fix issues before they become tickets.